tptk's Privacy Policy

1. Introduction and Applicability

tptk ("we", "our") is an online gaming platform operating in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities. This Privacy Policy document explains what type of information tptk collects, the purpose for which that information is used, how it is kept secure, and what rights you have.

This policy applies to:

• All registered users of the tptk website and mobile platform
• Individuals participating in the registration process
• Those who contact us via support chat or email
• Participants in any of our promotional activities

By continuing to use the platform, you are giving your consent to all the terms of this privacy policy. If you disagree with any part of this policy, you are requested not to use our services.

2. Information We Collect

tptk collects only the information that is necessary. The information we collect is detailed below:

2.1 Registration Information

When creating an account, we collect:

• Full name
• Date of birth (for age verification)
• Email address
• Preferred username and password
• National ID card or passport information (for identity verification)

2.2 Financial Transaction Information

To facilitate deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket account number (to complete transactions)
• Bank account information (for bank transfers)
• Transaction history and amounts

Important: We never store your full PIN or password.

2.3 Technical Information

Information automatically collected while using the platform:

• IP address
• Browser type and version
• Device type and operating system
• Login time and session information
• Page visit history and game play history

3. Purpose of Using Information

tptk uses your information only for specific and legitimate purposes. The main reasons for using information are:

• Account Management: Keeping your account active and ensuring security
• Identity Verification: To prevent fraud and verify age (21+ confirmation)
• Financial Transactions: Completing deposit and withdrawal processes
• Customer Service: Resolving your complaints and issues
• Security Monitoring: Detecting and preventing unusual activity
• Legal Compliance: Adhering to applicable laws and regulations
• Service Improvement: Improving user experience and platform quality
• Promotional Communication: Informing you about special offers with your consent

4. Disclosure of Information and Third Parties

tptk does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Providers

We work with trusted service providers who help operate our platform — such as payment processing and technical support. All these partners operate under strict confidentiality agreements and only the necessary information is shared with them.

4.2 Legal Obligations

We may be legally required to disclose information as part of a court order, request from a government regulatory body, or legal process. In such cases, we will provide only the minimum necessary information.

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Should such a situation arise, we will notify you in advance.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the tptk website. A cookie is a small data file stored in your browser.

5.1 Essential Cookies

The website cannot function properly without these cookies. They are essential for maintaining login sessions and ensuring security. They cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferences (such as language selection), so you do not have to adjust settings every time you log in.

5.3 Analytics Cookies

These cookies are used to monitor platform usage, which helps us improve the quality of our service. The information collected is anonymous.

You can control cookies through your browser settings. However, disabling cookies may limit some services.

6. Data Security Measures

tptk has adopted industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transmission occurs through encrypted connections
• Encrypted Storage: Sensitive information is stored in an encrypted state
• Two-Factor Authentication: Option to add an extra layer of security to your account
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities
• Access Control: Only authorized staff can access user information
• Firewall and Monitoring: Round-the-clock network monitoring and intrusion detection

7. Data Retention Period

tptk stores your information only for the period it is needed:

• Active Accounts: All information is retained for as long as the account remains active
• Closed Accounts: Transaction records are kept for a minimum of 5 years after account closure due to legal and regulatory requirements
• Inactive Accounts: If an account remains inactive for a long period, we may delete the information after notifying you in advance
• Marketing Data: Deleted as soon as you withdraw your consent

Information retained for a long period for legal reasons is kept under the highest protection and used only for limited purposes.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You can find out what information we are storing about you. If you make a request through the support team, we will provide you with a copy of your information.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. It is possible to update information by logging into your account or through support.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. To exercise this right, contact us at [email protected].

8.5 Right to Data Portability

If you wish to move to another platform, you may request an export of your information in a structured format.

9. Policy Regarding Minors

The tptk platform is for those aged 21 or above only. We do not knowingly collect information from or provide services to minors under any circumstances.

Age verification is mandatory during the registration process. If any user registers by providing a false age, their account will be immediately closed and all related information will be deleted.

If you are aware that a minor has registered on our platform, please let us know by contacting us.

10. Changes to the Policy

We may update this privacy policy as needed. If there are significant changes to the policy, we will:

• Display a clear notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the policy

Continuing to use the platform after any changes will be considered as acceptance of the new policy. It is therefore recommended that you review this page regularly.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• 24/7 Live Chat: Support in Bengali via the platform's support chat
• Email: [email protected]

Our support team is always ready to assist you with any matter related to the protection of your information. We typically respond to all emails within working hours.